📌 Note: This Privacy Policy applies to all users of the i1bn platform, including website visitors, registered members, and mobile app users. By using our platform, you agree to the data collection and usage practices described herein.

1. Information We Collect

To provide the best service and ensure platform security, i1bn collects various types of information from our users. All data collection is conducted transparently and only for legitimate purposes.

1.1 Information You Provide Directly

  • Registration information: Full name, date of birth, phone number, email address, and username.
  • Verification documents (KYC): MyKad copy, passport, or driving licence for the identity verification process.
  • Financial information: Bank account number, bank name, and other payment method details used for deposits and withdrawals.
  • Communications: Any messages, complaints, or feedback you send to our support team.

1.2 Information Collected Automatically

  • Usage data: Pages visited, session duration, features used, and game history.
  • Technical data: IP address, web browser type, operating system, screen resolution, and device information.
  • Location data: General geographic location based on IP address to ensure regional regulatory compliance.
  • Cookie data: Session information, user preferences, and analytics data collected via cookies and similar technologies.
Data Category Information Type Primary Purpose
Identity Name, date of birth, KYC documents Account verification and legal compliance
Contact Email, phone number Account communications and notifications
Financial Bank account details, transaction history Payment processing and fraud detection
Technical IP address, device data, cookies Security, analytics, and platform improvement
Behaviour Game history, betting patterns Responsible gaming and personalized recommendations

2. How We Use Your Data

Personal data collected by i1bn used solely for legitimate and stated purposes. We do not use your data for unrelated purposes without your prior consent.

  • Process account registrations and verify member identities through the KYC process.
  • Process deposits, withdrawals, and financial transactions securely and accurately.
  • Send important notifications related to your account, transactions, and relevant promotions.
  • Detect and prevent fraud, money laundering, and other suspicious activities.
  • Comply with applicable legal and regulatory obligations.
  • Improve the user experience based on platform usage analytics.
  • Support responsible gaming programs by monitoring concerning wagering patterns.
  • Provide effective and personalized customer support.

3. Data Sharing with Third Parties

I1bn does not sell or transfer your personal data to third parties for commercial purposes. However, in certain limited situations, we may share your information with:

3.1 Trusted Service Providers

We work with third-party service providers that assist in platform operations, including payment processors, licensed game providers, and cloud services. All providers are bound by strict confidentiality agreements and may only use your data for the specific purposes agreed upon.

3.2 Legal Requirements

I1bn will disclose the necessary information to authorities if required by Malaysian law, court order, or a legitimate request from a regulatory body. We will notify you of any such disclosure unless prohibited by law.

3.3 Fraud Prevention

In efforts to combat fraud and money laundering, certain information may be shared with financial crime prevention agencies or relevant industry bodies.

✅ Our Guarantee: i1bn never sell your personal data to advertisers, data brokers, or any third party for marketing purposes. This is our absolute commitment.

4. Data Storage & Security

The security of your personal data is the top technical priority at i1bn. We implement multiple layers of protection to ensure your data remains secure at all times.

  • 256-bit SSL encryption: All data transmitted between your device and our servers is protected with industry-grade encryption.
  • Encrypted storage: Sensitive data such as passwords and financial information is stored in encrypted form using the latest hashing algorithms.
  • Tiered access control: Only authorized personnel with a clear operational need may access user data.
  • 24/7 monitoring: Our security systems operate continuously to detect any unauthorised access attempts.
  • Periodic backups: Data is regularly backed up to secure servers to prevent data loss.
  • Penetration testing: We conduct regular security tests to identify and address any vulnerabilities.

5. Cookies & Tracking Technologies

I1bn uses cookies and similar tracking technologies to enhance the user experience and collect platform analytics. Cookies are small text files stored in your web browser.

5.1 Types of Cookies Used

  • Essential cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
  • Preference cookies: Store user settings such as language and time zone for ease of use.
  • Analytics cookies: Help us understand how users interact with the platform for improvement purposes.
  • Performance cookies: Collect platform performance data to ensure a smooth user experience.

You can manage your cookie settings through your web browser options. However, disabling essential cookies may affect platform functionality.

6. Your Rights as a Data Subject

Under Personal Data Protection Act 2010 (PDPA) As a Malaysia user, you have the following rights regarding your personal data held by i1bn:

7. Children's Data

The i1bn platform is strictly prohibited for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor's data has been collected without our knowledge, that data will be deleted immediately and the associated account will be terminated.

If you are a parent or guardian and believe your child has registered on our platform, please contact our support team immediately so we can take corrective action.

8. Third-Party Links

The i1bn platform may contain links to third-party websites or services. This Privacy Policy does not apply to any external websites. We are not responsible for the privacy practices or content of those third-party sites. We recommend reading the privacy policy of any website you visit.

9. Cross-Border Data Transfers

In the course of platform operations, some data may be processed on servers located outside Malaysia. However, any such data transfer is only carried out to countries or parties that provide an equivalent or higher level of data protection. All cross-border data transfers comply with the requirements of PDPA 2010.

10. Data Retention

I1bn retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or for as long as your account remains active. After account closure, we retain the necessary data for 5 years to fulfil legal obligations, financial regulations, and dispute resolution requirements. Data that is no longer needed will be securely deleted or anonymised.

11. Amendments to the Privacy Policy

I1bn reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or evolving legal requirements. Any significant amendments will be communicated to you via email or in-platform notification at least 14 days before the changes take effect. The "Updated" date at the top of this document will always reflect the latest version.

12. Contact Us

For any enquiries, requests, or complaints regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer via the in-platform live chat, which operates 24 hours a day, 7 days a week. We are committed to addressing every inquiry within 3 business days and resolving formal requests within 14 business days.

For information on platform usage rules, please refer to Terms and Conditions us. For responsible gaming support, visit the Responsible Gaming.